BlueSoft has created a new system that effectively uses information collected in notification registration systems, document repositories, databases, etc.
Typical use of our solution includes integration of ITSs (Issue Tracking System). Simil, based on issuers that were resolved in the past, can answer the following questions:
- What is the cause for the error?
- Which system is the cause of the error?
- Are there any similar notifications?
- Which support line should be assigned to resolve the given error?
And others – depending on the client’s needs.
Simil can serve other purposes, here you will find more detailed information.