Business Process Management
Process journey from whiteboard to full automation
What is BPM?
In the times when IT must keep pace with changing business while anticipating the challenges of tomorrow, business process centralization and automation has become critical to the proper functioning of any large enterprise. BPM is a discipline which manages the entire life cycle of such processes, including modelling, implementing and measuring. The BPM philosophy makes it possible to orchestrate the flow of calculations across several departments and systems, to quickly reconfigure it in answer to new business needs, and to constantly optimize existing processes on the Plan-Do-Check-Act basis. Improving the use of human and IT resources (on average 80 per cent of process time is taken up by awaiting). Increasing process throughput by optimizing task handover and eliminating “bottlenecks”. The BPM philosophy makes it possible to orchestrate the flow of calculations across several departments and systems, to quickly reconfigure it in answer to new business needs, and to constantly optimize existing processes on the Plan-Do-Check-Act basis.
Minimizing errors by automating particular manual steps. Better risk management owing to implementing necessary checkpoints. A well-implemented BPM platform allows businesses to focus on innovations not operations. It enables merging various perceptions of a business on the part of the stakeholders. The added value of implementing BPM is also freeing up operating BI functionalities by using the BAM (Business Activity Monitoring) layer and managing complex task flows as part of IT infrastructure and service management (RBA – Run Book Automation).
BPM challenges?BPM implementation poses a number of challenges:
- It switches the thinking about business from the functional to the process model.
- Documenting existing processes of an organization requires ample experience in business analysis, including the ability to differentiate between tacit knowledge and formal knowledge, as well as to integrate contradictory perspectives.
- It necessitates a careful choice of methodology (Lean, Six Sigma), formal tools (BPMN2.0, EPC) and technological platforms out of a vast selection of available options.